Business Operating and Privacy Policies at Eni Macrame Bijou

1. Custom Work

All custom made jewelry have a non-refundable policy and they require a 50% deposit before the work begins.

During the process, several images will be sent, awaiting approval from the client. Once the product is

ready and approved, will be required the full payment. The product will be dispatched once the payment is completed.

2. Return Refund Policy

Our policies make us a business. We strive to offer the best of before and after-sale customer service, by always following our policies, and focusing on customer satisfaction. Please consult our policies in detail before your purchase.

You can read our return & refund policy in detail by clicking here.


3. Policy regarding handmade products

Please consider that Handmade items can vary in texture, shape, color, and finish, and may have some imperfections that dip them from the factory-made products. Everything on our page is handmade to the smallest details.

Excluding the jewelry supplies, most of the time are factory-made. Be sure to read the description and analyze the pictures in details before you decide to buy the product. Any questions you may have, please feel free to contact us.

You will receive a reply no later than 24 hr.

Keep in mind that all the creations on this website are photographed in a simple and personal way, so you can see their wonderful details. 


Some items may appear to be large in size, so carefully check the measurements to avoid any confusion. Measurements are provided both in inch and centimeters.


Even if we work hard to photograph them as close to the actual color, as possible keep in mind that lightning, objects, and background can cause a difference in color. The color may vary from monitor to monitor.



4. Privacy Policy


At Eni Macrame Bijou we take your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you, including how we will use your personal data and the steps that we take to ensure that it is kept safe.

We shall process all personal information in accordance with data protection legislation and regulations relating to the processing of personal data and privacy, including but not limited to the General Data Protection Regulation (EU) 2016/679).

In order to provide you with our services and products and the legitimate interests, We may, for example, keep a record of your name, address, email address and/or telephone number. In addition to the information, our website statistic application collects the domain names and IP addresses of its visitors to the websites


How will we use your personal information?

We will primarily use your personal information to provide our services and products to you.

We may also use your personal information for one or more of the following purposes:

a) to process requests and purchases and manage your interactions with us;

b) to communicate with you about services or products you have requested from us services or products;

c) for record-keeping purposes;

d) to fulfill our legal obligations (for example, where we are required to keep records of transactions or share information with authorities);

e) subject to the terms of this Privacy Policy and your preferences, for marketing purposes and so that we can improve and tailor the services and/or products we offer you;

Disclosure of your personal information

In very limited circumstances, we may disclose your personal information to third parties if we are under a legal obligation to do so.


What if you do not want to receive marketing information?

We consider that it is in legitimate interest to keep you informed about what we offer. If you would rather not receive marketing information from us, please contact us. If you agree to us providing you with marketing information or news, you can always opt-out at a later date or narrow your preferences. You are in control of what you receive.


Cookies and other information-gathering technologies

Our websites use cookies.

In common with many other website operators, we may use a standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however, if you do turn cookies off this will limit the service that we are able to provide to you.

How we protect and keep your personal information

We keep your personal data for no longer than necessary for a lawful purpose, such as processing a purchase (or for a reasonable period after the purchase so that we can process any claim or query).

Interaction on social media


If you follow one of our social media accounts, we receive basic personal data about you according to your profile: your account name, gender, general interests, location, age. You may also communicate with us directly and provide content in this way. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.


Data Sharing


We are not responsible for the user terms or activities of third-party sites. However, we will not sell your information nor permit others to do so. We will not share your information with any third party except as stated in this Privacy Policy or as required to operate our social media sites, provide our services and/or products to you and/or administer your account.

Changes to Privacy Notice

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page, where appropriate, place notices on other pages of our websites and advertise on our social media platforms. Any material changes that affect how your personal data is used will be provided to you, so that you may be aware of the information we collect and how we use it at all times.


This Privacy Policy was last updated on 17th of February 2020